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Clear privacy practices designed to match the trust of a healthcare platform
This policy explains how Ready Health Limited collects, uses, shares, protects, retains, and deletes personal and sensitive data in connection with the Ready Health mobile app and related services.
At a glance
What this policy covers
Focused collection
We collect only the information needed to support app features, support requests, and healthcare-related workflows.
Permission-based access
Location, camera, and other sensitive permissions support features that users choose to access.
Protected records
Uploaded prescriptions, medical reports, and account details are handled with operational and technical safeguards.
A readable policy built for confidence, clarity, and compliance-minded communication
Ready Health Limited provides the Ready Health mobile app and related healthcare services. This policy applies to app users, patients, healthcare professionals, ambulance drivers, and service providers who use those services.
Information we may collect
Profile details such as name, phone number, email address, age, gender, and account identifiers.
Health-related files and records that users choose to upload, including prescriptions, reports, referral notes, and profile images.
Precise or approximate location information when users enable location-based features, including ambulance, nearby-care, and live-tracking services.
Usage information needed to improve reliability, troubleshoot errors, and maintain platform performance.
How we use information
To help users access Ready Health features, manage accounts, and submit healthcare-related requests.
To organize uploaded medical documents for consultation, support, service coordination, and profile management.
To provide location-based healthcare discovery, ambulance booking, navigation, service coordination, and live tracking.
To maintain platform security, prevent misuse, and respond to support or compliance requirements.
Sharing and disclosure
Information is shared only where needed to provide requested services, operate the platform, or comply with legal obligations.
Personal and sensitive information may be shared with the healthcare, ambulance, technology, or support providers needed to complete a user-requested service.
Ready Health does not sell users' precise location data or use it for unrelated advertising.
User documents are tied to meaningful, user-initiated healthcare actions
Personal and sensitive data may include account details, contact information, health-related records, uploaded prescriptions or reports, profile images, service requests, and location information. We use this data only for app functionality, requested healthcare services, support, safety, security, and applicable legal obligations.
Operational principles
Location Information
Ready Health may collect precise location (such as GPS coordinates) or approximate location when a user grants permission and uses a location-based feature. The location collected depends on the device setting, permission choice, and feature being used.
How location is used
- Finding nearby hospitals, diagnostic centers, doctors, healthcare providers, and ambulances.
- Selecting ambulance pickup and destination locations.
- Supporting ambulance booking, navigation, and live tracking.
- Displaying location-based healthcare services and availability.
When location is shared
Only when necessary to provide a requested feature or service, location information may be shared with the selected ambulance driver, relevant healthcare or service providers, map and navigation service providers, and authorized Ready Health personnel. Ready Health does not sell users' precise location data or use it for unrelated advertising.
Background location and user control
The Android app requests background location permission for live route sharing. If a user grants this permission, location may continue to be collected during an active ambulance, emergency, or other user-requested live-tracking service, even when the app is not visible. Background location is not used for unrelated tracking. Users can disable location permission at any time in their device settings, but nearby-service discovery, pickup selection, navigation, and live-tracking features may stop working or provide limited results.
Camera access is limited to actions the user explicitly chooses
This section addresses one of the most important permission-related expectations for healthcare apps: users should know when camera access is requested and why.
Ready Health may request camera access so users can capture or upload prescription images, medical documents, reports, or profile-related images. Camera access is used only for user-requested actions and is not used in the background.
Allowed purpose
Capturing or uploading healthcare documents and profile-related images.
Not used for
Background surveillance, hidden recording, or unrelated passive collection.
Contact Ready Health about privacy or data requests
For privacy questions or requests to access, correct, or delete personal data, contact Ready Health Limited using the details provided here.
Privacy contact
privacy@readyhealthltd.comReady Health Limited
Plot No. 22/10, Mirpur Road, Shyamoli, Dhaka-1207, Bangladesh